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Break / Fix Services
Network Administration, Maintenance and
Support
To ensure our clients networks are properly
maintained in addition to our 24x7 Remote Network Monitoring services
AGCS provides on-site maintenance to monitor and proactively maintain
your network. We provide several service levels; Flat Rate Managed
IT Services, 24x7 Remote Network Monitoring and Onsite Service
/ Break-fix services allowing our clients to choose the level
of service that fits their budget and IT demands. Through experience,
we have found that a proactive approach to managing a network
often reduces security vulnerabilities, failures, allows you to
plan for necessary upgrades that your network may need.
Our preventative maintenance services
include services for the following technologies: infrastructure
equipment including servers, routers, remote access devices/VPN,
firewall's, hubs, switches, as well as all other core networking
components and software.
On-Call Services (Response-based)
- This service provides on-call "emergency" maintenance
services Monday - Friday, during normal business hours between
8:00 a.m. - 5:00 p.m. It allows your organization to have rapid
access to our professional trained and certified IT consultants,
in the event of a core network component, server or other related
software failure. After hours, weekend and/or “Emergency
Response” is available also.
Scheduled Support and Administration
– AGCS can provide regularly scheduled on-site visits to
support your infrastructure, network, PC/Desktop and remote users.
We can also provide network administration services during these
visits. We provide discounted rates for those clients committing
to a scheduled maintenance agreement.
These services include:
- Hardware Support and Maintenance
- System Administration
- Desktop and Application Assistance
- Server / Desktop Installations & Migrations
- Flat-Rate Managed IT Services
- Unlimited Remote Helpdesk Support
- 7x24x365 Network Monitoring
- IT Network Security
- Special Projects
- Procurement Services
- Cisco Equipment
- Dell Hardware - Desktops, Laptops, Servers, etc.
- Microsoft Software & Products
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